Consumer Rights Against Telecom Service Providers
Telecom services are a part of daily life in India. Mobile networks, internet connections, and broadband plans enable work, banking, education, and communication. When services are interrupted or when malpractice occurs, consumers have clear legal recourse under Indian law. If consumers have little knowledge of their legal recourse, they are less likely to engage in resolving issues related to billing, service, or other disputes, or if they feel services have not been provided as promised. Common Issues Faced by Telecom Consumers Some of the problems consumers face include: ● Billing errors and over-charging ● Promised plans or services not delivered ● Unauthorised premium services ● Tariff or fee plans that increase suddenly ● Delays or refusals to disconnect services ● ...